about 

I never planned to build a career in operations or customer success. Looking back, however, every step naturally led me here.

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My professional journey began in retail, helping manage my family's business, where I developed an early understanding of customer relationships, problem-solving and the importance of delivering a great experience. After moving to Ireland in 2016, I started again from scratch in a completely new country, adapting to a different culture while continuing to build my career.

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Over the following years, I co-founded and managed an international education agency, where I wore many hats. I worked directly with customers, developed partnerships across multiple countries, designed operational processes, implemented CRM systems, automated workflows and led business transformation initiatives. Running a business taught me that sustainable growth comes from building systems that allow both customers and teams to succeed.

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Today, I work at Accenture supporting Google on the YouTube Partner Programme. What started as an Strategic Partner Manager role evolved into opportunities in strategic projects, Quality Assurance and leadership development. Along the way, I was selected by Google for a global strategic initiative and ranked as the second highest-performing vSPM worldwide across participating vendors before transitioning into Quality Assurance, where I helped improve team quality from 65% to 98% and redesigned onboarding processes for new team members.

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The common thread throughout my career has never been sales, operations or quality individually. It has always been understanding how businesses work, identifying opportunities for improvement and building solutions that create measurable impact. I enjoy connecting people, processes and data to solve problems, simplify complexity and help organisations scale more effectively.

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I am naturally curious, continuously learning and always looking for better ways of working. Whether partnering with customers, improving internal operations or supporting cross-functional teams, my goal remains the same: create value through thoughtful, practical and scalable solutions.

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My philosophy is simple: every challenge has a better way of being solved. Sometimes it's a process, sometimes it's technology, and sometimes it's simply listening more carefully to the people involved. The best solutions are rarely the most complex. They are the ones that make work easier, create better customer experiences and leave teams stronger than before.